Helixmere Checkout Agreements

Updated November 14, 2026

Read the research, payment and order acknowledgments before confirming an order. The Terms and Conditions and Privacy Policy apply to every order and explain the service and its information practices.

Research use agreement

By placing an order, you confirm that you are at least 21 years old and a qualified researcher purchasing materials for in-vitro laboratory or analytical research. You confirm that the products are not intended for human or veterinary use and that you are authorized to purchase them for your institution.

Handling and storage

Laboratory safety, training, storage, hazard communication and disposal are the responsibility of the laboratory handling the material. Review the product format and storage information before ordering, and follow your institution’s procedures on receipt.

Payment authorization

By confirming an order, you authorize the selected payment provider to charge the order total in USD. Payment credentials are handled by the provider. Helixmere does not receive or store your full card number. A provider may ask first-time buyers to complete a short identity check before releasing payment; Helixmere does not collect or store your identity document.

Shipping and returns

We ship to U.S. addresses by UPS. Delivery estimates are estimates, not guarantees. Eligible unopened items may be returned within 60 days of delivery; contact support for instructions. Return postage is the customer’s responsibility, and approved refunds are issued to the original payment method. No consumer warranty applies beyond the 60-day return policy.

Order verification and discrepancies

Review the product names, sizes, quantities, delivery address and payment method before confirming. If the confirmation or charge appears incorrect, contact support with the order number and a description of the issue. For a payment dispute, the payment provider’s records and process also apply.

Electronic acknowledgment

Selecting the research acknowledgment and submitting payment records your agreement with these terms for that order. A guest can check out without registering; a signed-in account keeps order history associated with the account.