Returns & refunds
Returns & Refunds
Our policy allows a return request within 60 days of delivery for eligible unopened items. Return postage is the customer’s responsibility.
60-day requests
Send the request within 60 days of the delivery date.
Return postage
The customer arranges and pays the return shipment.
Refund destination
Approved returns are credited to the original payment method.
How returns work
- • Contact Helixmere support and provide the order number.
- • Describe the issue and attach photographs if a package or item was damaged.
- • Wait for the eligibility review and return instructions.
- • Keep the item unopened for an ordinary return.
- • Arrange the return shipment and retain its tracking information.
- • An approved refund is made to the original payment method.
Coverage details
- • Report an incorrect item, transit damage or shipment issue to support for review.
- • A change-of-mind return can qualify within 60 days when the item remains unopened.
- • A request received after the 60-day period may fall outside our policy.
- • Retain the packaging, label and order details while the request is reviewed.
Need help now?
Have the order number and a short description ready. Open the Helixmere support page.
Products are supplied for laboratory research. No consumer warranty applies beyond the 60-day return policy.