Privacy Policy
Updated November 14, 2026
Overview
This notice explains how Helixmere collects, uses and shares information when you browse the site, create an account or place an order. It applies to guest and account checkout.
Information we collect
- Account information: email address and a salted password hash when you register.
- Order information: contact name, email address, phone number, delivery address, purchased items, shipping method, order total and order reference.
- Payment information: the selected payment method and transaction reference. Payment credentials are handled by the payment provider, not stored by Helixmere.
- Identity verification: if a payment provider requires verification, you provide the requested information directly to that provider. Helixmere does not collect or store your identity document.
- Support information: the content of messages you send to support, including any order or lot details you choose to share.
- Site activity: page views, product views, searches and interactions used to operate the store and measure advertising performance, including Meta Pixel and Conversions API data described below.
How we use information
We use the information to process orders, arrange shipping, provide customer support, prevent fraud, operate and improve the site, send transactional messages such as receipts, and measure the performance of our advertising. We do not sell personal information.
Cookies, analytics and advertising
Sign-in uses an HTTP-only session cookie. Browser storage remembers cart contents, checkout state and site preferences. The site uses the Meta Pixel and Meta Conversions API to measure advertising performance. These tools may receive page-view, product-view, add-to-cart, search, checkout and purchase events, together with technical information such as your browser user agent, IP address, cookie identifiers and, where available, a hashed email address. You can control cookies through your browser settings; blocking the sign-in cookie prevents persistent sign-in.
Payment providers and shipping carriers
Payment information is sent to the selected payment provider, which processes the transaction and may perform identity verification under its own privacy policy. We share the delivery name, address and contact details with the shipping carrier so the order can be delivered. We may also share information with service providers that host, secure, support or analyze the site, subject to appropriate obligations.
Retention and security
Account and order records are retained for as long as needed to provide the service, meet legal and accounting requirements and resolve disputes. Passwords are stored as salted hashes. Session tokens are stored as hashes and expire. No online service can guarantee absolute security; use a unique password and sign out on shared devices.
Your choices and rights
You can review your account email under Profile, update your address book or contact preferences, and request access, correction or deletion of account information through Contact us. Browser storage can be cleared through your browser settings. Clearing browser data and deleting an account are separate actions.
Contact
For a privacy question or request, contact Helixmere support and include the account email and the action you are requesting. Do not send passwords, payment credentials or identity documents.