Frequently Asked Questions

Peptides are amino-acid chains used in controlled studies of biological systems. The catalog lists materials by name, format and quantity so qualified laboratories can review the relevant specifications.

The catalog is intended for in-vitro, laboratory and analytical research. The materials are not offered for human or animal consumption or for diagnosing or treating a condition. Buyers must meet the research-use and age requirements shown at checkout. Research use agreement

Storage requirements vary by material and formulation. Use the information for the particular product together with the laboratory’s safety procedures. Keep the original label and batch details so the material can be matched to its documentation.

We accept card, Apple Pay and Google Pay through Stripe, plus PayPal, Venmo, Cash App, Coinbase and Robinhood. All amounts are charged in USD. The methods available to you are shown at checkout.

Payment is processed by the selected provider. A provider may ask first-time buyers to complete a short identity check before it releases the payment. We do not collect or store your ID document.

Close the payment window, select another payment method in checkout and review the amount before continuing. Check an existing receipt or ask support before attempting another payment for an order that was already authorized. Check an order

Open the receipt or order tracker to check the current status before trying again. A payment authorization may take a short time to settle; check the order status before retrying. If a screen fails, note the order number, time and error for support. Share neither a password nor payment credentials. Track an order

The gift threshold uses the product subtotal after discounts. Review the amount shown in the cart’s gift panel and confirm that the selected items qualify. If the total has changed, the gift progress updates with it. Contact support with the order number if the displayed result needs review. Contact support

Use the exact product, strength and printed lot identifier to select a document from the report library. Compare the lot shown on the page with the lot printed in the PDF. Some archived listings differ from the document, and the viewer calls out those differences. Appearance, powder volume and packaging alone do not establish purity or quantity. Find the matching batch

Keep the order number on your confirmation page. The tracker accepts the identifying details used for your order. A guest can view their receipt in the same browser, while signed-in orders remain associated with that account. We email an order confirmation and tracking details when the order ships. Track an order

We ship to U.S. addresses by UPS Ground, 2nd Day Air and Next Day Air, with an optional early-morning upgrade. A product subtotal of $150 after discounts unlocks free 2nd Day Air. Review the rate, estimated delivery date and optional signature charge in checkout. Shipping information

Our return policy provides 60 days from delivery to request an eligible return. Items must be unopened, and the customer covers the return postage. Include the order number and any relevant issue photographs when contacting support. Approved refunds are issued to the original payment method. Returns and refunds

Open the Certificate of Analysis for the specific product and lot to review the recorded results and issuing laboratory. Available panels vary by batch, so a value recorded for one lot should not be applied to another. Browse laboratory reports

You can complete the checkout as a guest using a contact email and shipping details. An optional account provides separate order history. Creating an account saves the email and password hash on the Helixmere server. Create an optional account